Countertops - WordPress Maintenance
Your website earns leads around the clock. We keep it fast, secure, and working correctly, so you never lose a quote request to a broken form or a gallery page that won't load. Building websites since 2002, with 800+ WordPress sites under management and a senior contact on every project.
We treat your quote forms, galleries, and shop-software integrations as critical infrastructure, not an afterthought bundled into hosting.
Why it matters
A countertop fabricator's website isn't a simple brochure site. It's a live system with high-resolution slab galleries, multi-step quote request forms with file upload, appointment booking flows, payment integrations, and connections to shop management software like Moraware and Slabsmith. When any one of those components breaks, you don't just have a website problem. You have a lead generation problem.
WordPress sites need ongoing maintenance to stay healthy, and fabricator sites have specific pressure points that generic hosting or a set-it-and-forget-it approach can't handle.
A failed Gravity Forms plugin update or a PHP version mismatch can silently disable your primary lead capture flow. Buyers submit a form and get an error, or the submission simply disappears. You don't know, and neither does the buyer.
High-resolution slab and project images are essential for buyer trust, but they're also the most common cause of slow, broken pages on mobile. Without active monitoring, a gallery that looks fine on desktop can drive away most mobile visitors.
Form plugins, gallery plugins, and booking tools release security patches regularly. An unpatched plugin is an open door, and fabricator sites collect buyer contact information, photos, and payment details worth protecting.
When WordPress core, PHP, or a plugin updates, integration behavior can change. A Moraware-connected form, a Stripe payment link, or a Podium widget that worked last week may stop working if nobody's testing the critical paths.
Updates
Applied carefully and tested before they're pushed live. We stage, test, and verify. We don't auto-update and hope for the best.
Security
Continuous scanning for vulnerabilities, intrusion attempts, and malware. If something is found, we address it, not just report it.
Performance
Regular checks on load speed and mobile performance. For slab gallery pages with heavy image loads, this is an ongoing process, not a one-time fix.
Uptime
We know when your site is down, often before you do. We investigate and respond immediately.
Integrations
Regular verification that quote request forms, file upload fields, booking flows, and payment integrations work correctly end to end.
Backups
Daily or weekly backups stored offsite, not just on your hosting server. If something goes wrong, we restore from a clean backup.
Plans
Three tiers on top of managed hosting. Plans are scoped on the intake call so you're not paying for coverage that doesn't match your site.
Essential Care
Smaller fabricator sites
Active Care
Most countertop fabricators
Priority Care
High-volume & multi-location shops
Managed hosting starts at $99/mo.
Why us
The same senior team that develops fabricator websites also maintains them. No handoff to a separate support desk that has to relearn your integrations from scratch.
We've seen nearly every failure mode a WordPress site can throw at us. Prevention comes from pattern recognition, not guesswork.
Moraware, Slabsmith, Stripe, Podium. Generic maintenance providers don't know these tools exist. We check them as part of the plan.
Priority Care clients get a one-hour response window. Every plan gets a human who already understands your site, not a support bot reading a script.
The cost of skipping it
Buyers submit their project details, receive no confirmation, and assume your shop isn't interested. They move to the next fabricator. You never know the leads existed.
If your site stores submitted photos, contact details, or project information and a plugin vulnerability goes unpatched, that data is at risk. Recovery costs far more than prevention.
Google uses page speed as a ranking signal. When slab gallery pages slow down after a plugin update, rankings that took months to build can drop in weeks.
Deeper reads pulled from our blog, all written with countertops in mind.
Good to know
Managed hosting handles server-level uptime and sometimes backups. It doesn't handle WordPress plugin updates, form testing, integration monitoring, gallery performance optimization, or support for content changes. Those are separate, and they're where fabricator websites typically run into problems. A maintenance plan fills those gaps.
We address it, not by filing a ticket and waiting in a queue. The same team that built your site knows its integrations, its form structure, and its gallery setup. When something breaks, we investigate immediately and communicate what we find. If a fix is within your support plan, we handle it without a separate conversation about billing.
Yes. We start with a full audit of the site's health: plugin status, security vulnerabilities, performance issues, and integration integrity. We fix what needs fixing and then move into the ongoing maintenance rhythm. The audit often surfaces issues the previous developer or hosting company left unaddressed.
Typical uses include adding new project photos to the gallery, updating material or pricing information, adjusting form fields, adding a new service area page, or making copy changes. For fabricators who update their slab inventory regularly, a plan with a monthly content block is more efficient than requesting one-off work each time.
Uptime monitoring alerts us immediately when a site goes offline. For Priority Care clients, response begins within one hour. For Active and Essential Care clients, we address outages the same business day. We don't wait for you to call us to find out there's a problem.
Yes. As you add material lines, open a second location, or bring on new shop-management integrations, we'll revisit your plan with you. Most fabricators start on Essential or Active Care and move to Priority Care as their site's complexity and support needs grow.
Still have questions? We're happy to answer them, let's connect.
Getting started
We'll walk through your site's current setup: page count, gallery size, forms, and any shop-management integrations already in place. From there, we'll recommend the plan that actually fits your site, not the plan that's easiest for us to sell. If your site needs cleanup work before it's ready for an ongoing plan, we'll tell you that too, upfront and in plain terms.
Tell us about your project and we'll take a look. No pushy sales, no wasted calls.